Dog Boarding Facilities in Virginia

Lea Owens says:
2011-05-13 09:07:07

I would just like to comment on the CEO, Leah's response. Reading that response really troubles me for it sounds very generic and uncaring (corporate like). Nowhere does she mention any time or action taken to investigate into this situation. Where is the concern for the customer? Where was the compassion? This is a red flag for me and a turn off as I look for boarding and grooming for my dog.... view full comment

I would just like to comment on the CEO, Leah's response. Reading that response really troubles me for it sounds very generic and uncaring (corporate like). Nowhere does she mention any time or action taken to investigate into this situation. Where is the concern for the customer? Where was the compassion? This is a red flag for me and a turn off as I look for boarding and grooming for my dog. When a non-caring response comes from that level, how much better can one expect from the staff below?? view short comment

Leah says:
2010-10-04 15:33:10

On behalf of the owners and staff of Olde Towne Pet Resort, we regret that we cannot please all clients, but strive to do so. All of us are passionately committed to providing excellent guardianship of pets in our care, which we have given to over 17,000 dogs and thousands of cats since our opening. We trust the reader's judgment to discern legitimate criticism from any review and invite you to ... view full comment

On behalf of the owners and staff of Olde Towne Pet Resort, we regret that we cannot please all clients, but strive to do so. All of us are passionately committed to providing excellent guardianship of pets in our care, which we have given to over 17,000 dogs and thousands of cats since our opening. We trust the reader's judgment to discern legitimate criticism from any review and invite you to call us with any questions. We welcome anyone to tour our resort, any day of the week, and meet our dedicated and well-trained staff. Please visit us! We wish to everyone joy in the company of their dogs or cats. We would be honored to care for them. Sincerely, Leah Fried Sedwick CEO, Olde Towne Pet Resort view short comment

Tina W. says:
2010-09-20 22:14:57

Olde Towne Pet Resort (OTPR) is a beautiful facility and a great business idea. That's where the compliments end. After 7+ years of taking our small dogs there for grooming, we will NEVER take them back. We've had our concerns and hesitations about the security and care at the facility after hearing about dogs "escaping" or being "lost" while in the care of OTPR for boarding. However, after re... view full comment

Olde Towne Pet Resort (OTPR) is a beautiful facility and a great business idea. That's where the compliments end. After 7+ years of taking our small dogs there for grooming, we will NEVER take them back. We've had our concerns and hesitations about the security and care at the facility after hearing about dogs "escaping" or being "lost" while in the care of OTPR for boarding. However, after receiving assurances that this could never happen in grooming, we (reluctantly) continued to take our pets. 10 days ago I dropped both girls off for grooming, and when I returned a few hours later to pick them up, I discovered that Maggie was coughing - something she was not doing when I dropped her off. After a trip to the vet, we learned that her throat was injured while in the care of OTPR. The groomer claims that a neck restraint was not used during the grooming process, but the manager failed to investigate to determine what did happen. Their attitude is simply "we're sorry you feel something happened while the pet was in our care". This is stunning and unacceptable. Our dog cannot tell us what happened, and apparently OTPR isn't interested in finding out what happened. We trusted OTPR to give our dogs nothing but tender loving care, and they failed us and our pets. And in turn, WE have failed our pets because we entrusted them to OTPR. On top of the harm that was caused our dog, it is unbelievable that the management doesn't care enough to find out what happened, or to make any efforts to assure us this would never happen again. It probably would not have made a difference to us - how could we ever trust them again? - but the fact that they did not care enough to even try speaks volumes. view short comment